If you’re here because you’re worried about a shipment, start with the tracking number and we’ll take it from there. Whatever your question is, you can reach a real person by phone or email using the details below.
Contact Details
Address Global Cargo Lane 1601 Thorne St Camden, NJ 08103 United States
Email info@globalcargolane.com
Telephone (730) 272-0957
Business Hours
[Monday–Friday, 9:00 AM – 6:00 PM EST] [Saturday and Sunday: closed] [Closed on US public holidays]
Messages received outside these hours are answered on the next business day.
Response Times
- Email: we aim to reply within 2-5 business hours, and no later than 2 business days.
- Phone: calls are answered live during business hours. If you reach voicemail, leave your name, number, and tracking number and we’ll return the call within 2-5 business hours.
- Urgent shipment issues: put URGENT in your subject line and we’ll prioritize it.
What to Include in Your Message
The more you give us up front, the faster we can help. Where relevant, please include:
Track a Shipment
Before you write in, it’s worth checking your tracking status. Most questions about where a package is are answered instantly by the latest scan. Enter your tracking number on our tracking page to see the current location and status of your shipment.
If tracking hasn’t updated in a while, or the status doesn’t match what you expected, that’s exactly when to contact us.
